Customer Testimonials
Purchased a Brand New 2025 GMC Acadia Denali on 3-31-2025. It was supposed to be licensed and titled in Minnesota by Payne and paid over $5000.00 in tax, title and license fees. To date 5-27-2025 I still don’t have a title or license plates. No help from my sales consultant Steve Ray. Buyer beware before you give them your hard earned money. Going to General Motors management next. BUYER BEWARE
Took a vehicle for warranty work, its been a month and have not heard anything. The Service Manager will not return calls. Spoke with Sales Manager Pedro Martinez about our problem with Sales personnel and Service personnel not returning calls. He assured me he would have the Service Manager talk to me. Waited 20 minutes standing by the show room with nowhere to sit down, left since the Service Manager never came out. Called shortly after left a voice mail. Call was never returned by Service Manager. Called back to speak with Sales Manager who indicated he would personally go ask ... Read More DealerRater - Nov 5, 2024
I am appalled with my experience at this dealership. The sales manager was extremely rude and deceiving. We were given a price for a vehicle and when we agreed on it, we gave our personal information to have our credit checked and all of a sudden the price for vehicle changed. They said it had packages and they had to up the price. This was never mentioned before. when I got a hold of her, she denied our information even being in their system. I literally sent her screenshots and she kept denying it. I’ve never been in a ... Read More DealerRater - Nov 3, 2022
Very unprofessional and changed price on truck at the end after giving information to run credit!
Wish I could rate 0 stars. Absolutely the worst and most disappointing business experience i’ve ever had. Cars are extremely hard to find today so after going far out of my way to find one, I was able to find a vehicle which was in transit to this location. The salesman and manager even said they had no idea they had this car coming in. We have excellent credit so they assured us everything would be smooth and problem free. After already signing off on a loan and having a purchase order from the dealership, we were on the last ... Read More DealerRater - Mar 14, 2022
Peter was helpful in the purchase of my new vehicle I will definitely be coming back to him on my next purchase. I do recommend peter!
great customer service friendly staff and made the process easy and were transparent with the whole buying process thank you to the chevrolet dealership i do recommend
Peter casarez did an outstanding job showing us vehicle and getting us approved every
Let me start by saying Thank you! I love my new vehicle! And it was all made possible by a great team that worked with me to get what I wanted and what I can work with. Even got to speak with the sales manager which is such a sweetheart, he went above and beyond to make sure I walked out of there with the best deal possible, thank you Efrain. Will definitely be coming back for all our future purchases.
They do not stand behind their products and the management is totally incompetent and rude. Worst customer service I have ever seen. I will tell everyone to avoid these rude incompetent clowns.
These clowns sell wrecked cars as new. Wrecked in the lot and fixed it and still sold as new. Cost my senior dad hundreds when traded later.
I toook both of my vehicles to do service my 2019 Silverado and my 2019 Atlas. We noticed the check engine light on on my Atlas right away they stated it was because they couldn’t reset it. I took it about six weeks later because we noticed our truck still having issues they were rude to my wife and finally they discovered they had let the air sensor disconnected
They help you get in a vehicle that’s best for you and the budget you are the trying to get. They don’t only show you one they give options of different ones to choose from.
Sales consultant John Navarro was great. Very knowledgeable and very helpful. He wasn't too pushy, which I hate. He just gave us great options and let us shop comfortably. Would definitely recommend him to friends.
Very good costumerr care. They treat you like if they know you from long time. Give the oportunity to pick what i wanted. And a good deal.
John Villalobos sale men very nice and explain everything that I wanted to know.keep it up I will recommend this place to family member and friends.
Very satisfied with the deal We were given, bought a 2019 AT4 with Paul , and he got it done! Got Us out on a timely manner.
Bernardo and Alejandro were very helpful and patient. We had a great experience and they made us feel very comfortable. Will definitely recommend them to friends and family.
The dealership always works with tooot budget, gives you great prices and go above and beyond to meet your needs. I have purchased 3 cars from them.
Jonathan was very polite and courteous. He helped me get in the truck I really wanted and took the time to show me the features associated with the on star button. I had no idea I could download the app and look at all of my info on real time. great job over all. I’ll be sending family to Ed Payne from now on
JR Esquivel IS AMAZING SALES REP. I had a good experience and well come again and buy from Payne. Can't wait for next yr.
Great customer service!! Sales Rep Mr. Barbour was on point throughout my buying experience, he was knowledgeable and gave me a great price from the get go not having to go back and forth dealing with numbers.
I went in cause my family was in need of a new car bad. Met a great sales man who really new his stuff and took really good care of us. So much that 2 days later I came in for car 2 huge thank you to Joey
Raul Villa was very knowledgeable and helpful. We are extremely satisfied with the outcome. Great customer service goes a long way! We will definitely recommend to friends and family .
Told my Salesmen (Raul Rivera III) exactly where I wanted to be and what kind of vehicle I was looking for, for my family and I. Raul went above and beyond for us. He didn’t try to push us to something we didn’t want and nor did he get us out of our budget. Great dealership and family friendly, overall great experience.
He has very good customer service. Helps everyone he attends. Has an awesome attitude. Great experience. Definetly will recommend. Quality of work is excellent. Great customer help
Great service. Raul was a great help. He was able to get my vehicle ready in the same day. I would definitely come back again.
Please make sure you ask for Jay to help you! He seriously cares about YOU being happy and will help you to the max to get you what you want. You won’t regret it! I have gone to Bert Ogden dealerships before and decided with my last car, never again. They are pushy, just want to make a sale, and don’t care about you unless you are buying that day.
Payne Weslaco Motors is a great dealership they treat me well will be definitely purchasing vehicles from them in the future again thanks Weslaco Motors
It was a huge blessing to get approved && get the car i wanted to pay for. The sales rep was really helpful && understanding. Very appreciative thank you so much
Had such a great experience buying my first car from a great dealer ship thanks to Joey Barbour for making me feel comfortable and giving me the best service out there! Appreciate it Joey!
Great sales guy Joey Barbour and a very attentive staff . This is my 2nd car sold to me by Joey. Thank you Joey! I love my new car!!! I can always count on you!!!
I recently had an issue with my ball bearing on my vehicle. My girlfriend's brother had borrowed it one night and then it came back with that issue. Weslaco Motors service center took care of us and had it done before the end of the day. Price was about $180 so I was okay with that considering that they took care of it so quickly. no issues here! Very polite!
Have a 2011 Buick Enclave and the air conditioning was not working. They quoted $1900 plus taxes in parts and $900 in labour to replace AC pump and front and rear evaporators. We couldn't understand why everything needed changed. When questioned they knocked the price down about $1000 and said only one evaporator needed changed. Strange. We took the vehicle to Beardon AC in Harlingen. They found one quick coupler leaking and changed two of them. Added freon with dye to check the system and found nothing else wrong. Total bill was $84. AC now working fine.
Payne Weslaco Motors has a large selection. When I bought my truck, the process was easy and fast. The hardest part is finding the right truck with all the selection they have. I highly recommend this dealership to my family and friends.
I bought a truck from salesman Ignacio I had problems with the truck and try calling him and it took a long time to contact him finally had a agreement and send it to get fixed they gave my wife a rental car that broke down on her do they even INSPECT THE xxxx cars their and vicente was rude with my wife he's not professional at all
I bought a truck from Ignacio one month with my truck i stared having issues I try to reaching him never could he help me. Pablo in service got involve.. that he would try to fix the truck every time they would fix the truck it would be the same I would take it in again Pablo wouldn't show up o answer anything!! Finally I decide to turn in the truck as we updated the carfax It was showing the first owner had an accident and the air bags were deployed.. The value for the truck was low.. We ... Read More DealerRater - May 31, 2014
overall service, finance and lack of follow up is what I came across in this dealership. To begin with I had to track a salesman down first off, then after finding the vehicle I liked the finance department sold me an extended warranty that they assured me I needed if my vehicle ever broke down after only having it for one month it broke down and the service department tells me that the warranty I bought would not cover a loaner vehicle while the person in finance guaranteed I would never be without a vehicle. so I was left without ... Read More DealerRater - Dec 16, 2013
Good group of people there and always great trade in value and sale prices. I would highly recommend this dealership and have recommended this dealership to friends and family